Anadear Estates

Complaints Procedure

Last updated: June 2026

We aim to provide the highest standards of service. If something has gone wrong, please tell us — we take all complaints seriously and will work quickly to put things right.

Step 1 — Contact Us

In the first instance, please raise your concern with your point of contact at Anadear Estates, or email us with the details. Most issues can be resolved quickly and informally.

Step 2 — Formal Written Complaint

If you remain unhappy, please write to us setting out your complaint in full. We will acknowledge your complaint in writing within 3 working days of receipt.

Step 3 — Our Investigation

We will carry out a full investigation and send you a formal written outcome (our 'final viewpoint' letter) within 15 working days, explaining our findings and any action taken.

Step 4 — Independent Redress

If you are still not satisfied, or more than 8 weeks have passed since you first made your complaint, you may refer the matter to our independent redress scheme. Details of our redress scheme are shown below. You must refer your complaint to them within 12 months of our final viewpoint letter.

Client Money Protection

Client money we hold is protected by an approved Client Money Protection (CMP) scheme. Details of our CMP scheme are shown below.

Contact Us

Questions about this policy? Email Enquiries@anadearestates.com or call +44 7754 915190.

Regulatory Information

Registered name: Anadear Estates Ltd
Company number: [Company No. — add later]
VAT number: [VAT No. — add later]
Registered office: [Registered office address — add later]
ICO registration: [ICO registration no. — add later]
Redress scheme: [Redress scheme — e.g. The Property Ombudsman (TPO) / PRS — add later]
Client Money Protection: [Client Money Protection scheme — e.g. Propertymark / RICS — add later]